1.SHIPPING TIMES AND COSTS
We offer complimentary Standard shipping.
You will receive an email with your tracking number once your package has been shipped. For security reasons, your purchases will require a signature upon delivery. Please check the number of boxes delivered and make sure the package is not damaged in any way. Any damage to the packaging and/or the product or any discrepancy between the number of boxes delivered should be immediately notified by indicating in writing on the courier's delivery documents. Our courier delivers from Monday to Friday during business hours and will make two delivery attempts. After the second failed attempt, your order will be returned to the sender.
All orders are processed automatically and we are unable to expedite or delay shipping times.
2.WHERE IS MY ORDER?
You can find all information related to your order and its delivery status in your Order History.
3.CAN I CHOOSE A DELIVERY DATE/TIME?
Unfortunately, it is not possible to choose a specific date and time.
4.WHAT SHOULD I DO IF MY ORDER HAS NOT BEEN DELIVERED YET?
If your order has not been delivered within the estimated period, we suggest that you:
* Check the order status in your Order History for registered users
* Check that the address indicated for the delivery is correct
* In the case of a missed delivery please contact us
For further assistance, contact us, we will be happy to assist you.
5.SHIPPING RESTRICTIONS
At
this time we are unable to ship orders to General Delivery, P.O.
Boxes. Orders made to any of these addresses will be canceled.
The
delivery address of your order must match the location site in which
you place your order. Orders made from a different location site than
the delivery address will be automatically canceled.
6.PACKAGING
All orders will be delivered in a suitable our packaging. Orders will be shipped inside a secure and anonymous cardboard box.
7.WHAT CAN I DO IF MY PACKAGE IS DAMAGED?
According to the traffic regulation, you can open a claim for damages with the carrier under certain conditions.
On the day of delivery, you should accept the package with reservations and sign the receipt. Under the signature, you need to mention the reason, for ex: "damaged package", "crushed box", "open box", "wet box", etc..
You can thereafter proceed to open a claim with the carrier and also attach pictures of the damaged box to support your claim.
